Frequently asked questions
If an order is placed, it will usually take 3–7 business days for our team to process and ship your order. Please note that delivery times may vary depending on the carrier’s conditions or delays.
If an order is placed, it will usually take 3–7 business days for our team to process and ship your order. Please note that delivery times may vary depending on the carrier’s conditions or delays.
Some popular items may be restocked. However, limited editions or first-press bonuses are usually not restocked. You can use the "Restock Alert" feature on the product page.
Some popular items may be restocked. However, limited editions or first-press bonuses are usually not restocked. You can use the "Restock Alert" feature on the product page.
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and some country-specific payment methods.
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and some country-specific payment methods.
If your order hasn’t shipped yet, you can request a cancellation via your account or by contacting our customer support. After shipment, please refer to our return policy.
If your order hasn’t shipped yet, you can request a cancellation via your account or by contacting our customer support. After shipment, please refer to our return policy.
If your item is defective or damaged, please contact us within 7 days of delivery with photos, and we’ll assist with a replacement or refund.
If your item is defective or damaged, please contact us within 7 days of delivery with photos, and we’ll assist with a replacement or refund.